Krkeya Privacy Policy

Krkeya is an internationally licensed online gaming and Sports Betting platform. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") explains how Krkeya collects your personal information, what it is used for, and how it is kept secure.

This Privacy Policy applies whenever you browse krkeya.app, create an account, or use any of our services. By using the site, you agree to this Policy.

This Policy should be read alongside Krkeya's Terms and Conditions. In the event of any conflict, this Privacy Policy shall prevail. We promise — your data will never be used against you or shared with any unauthorized party.

Krkeya collects information from you in various situations. We only collect what is genuinely necessary to provide our services. Below is a breakdown of the types of information collected:

In addition to the information you provide voluntarily (such as during registration), some data is also collected automatically while you use the platform. This information is used solely to improve service quality and maintain a secure environment.

Krkeya uses the information it collects for the following purposes:

• Account Management: Your identity information is used for registration, login, and profile management.
• Payment processing: Financial information is required to process deposits and withdrawals securely.
• KYC Verification: Identity documents are verified to prevent money laundering and confirm age.
• Support services: Your contact details are used to respond to your queries and complaints.
• Fraud prevention: Login and transaction data are analyzed to identify suspicious activity.
• Service Improvement: Usage patterns are analyzed to continuously improve the platform experience.
• Legal Obligations: Data is retained to meet regulatory requirements.
• Personalized experience: Used to show you relevant offers and content based on your preferences — but only with your consent.

Krkeya never sells your personal data to third parties. However, information may be shared in the following limited circumstances:

• Service Provider: Payment processors, KYC verification providers, and IT service providers only receive the data they need to carry out their specific functions.
• Game Providers: Limited data may be shared with third-party game providers for Live Casino or sports games.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Anti-money laundering: If suspicious financial activity is detected, the relevant financial intelligence unit may be notified.

Before sharing any data with third parties, a confidentiality agreement is put in place. They may not use the data for any other purpose or share it further with anyone else.

Krkeya follows the highest industry standards to protect your information. Our security framework is organized into the following layers:

• SSL/TLS Encryption: Every connection is secured with 256-bit encryption, ensuring that all data exchanged between your browser and our servers remains completely safe.
• Firewall protection: Advanced firewalls and an intrusion detection system work around the clock to block hacking attempts.
• Data encryption: Stored data is kept in encrypted format, so even in the event of unauthorized server access, the information cannot be read.
• Access Control: Only authorized staff may access data on a need-to-know basis. All access is logged and regularly audited.
• Regular security audits: Third-party security experts conduct regular penetration testing and vulnerability scanning.
• Two-factor authentication: 2FA is available for added account security.

In the event of a security breach, we are required to notify affected users and the relevant authorities within 72 hours. If you notice any suspicious activity on your account, please contact our support team immediately.

Krkeya uses cookies on its website. Cookies are small text files stored in your browser. The types of cookies we use:

• Essential cookies: Essential for login sessions and security — the site cannot function properly without them.
• Functional Cookies: Remembers your language preference and settings.
• Analytics cookies: Helps us understand which pages users visit and how often — without identifying anyone personally.
• Performance cookies: Monitors site speed and stability.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working correctly. We do not use any third-party tracking or advertising cookies.

As a Krkeya user, you have full control over your own data. You may exercise the following rights:

• Right to access your data: You may request to see what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or incomplete information.
• Right to erasure: You may request that your data be deleted in certain circumstances.
• Right to restrict processing: You can request that we stop using your information for a specific purpose.
• Right to data portability: You may request a copy of your information in a common, portable format.
• Right to Object: You may object to your data being used for marketing purposes.

To exercise any of these rights, contact our support team. Requests are typically processed within 30 days. However, certain information may be required to be retained for a specified period due to legal obligations.

Krkeya is strictly for users aged 18 and above. We do not collect or solicit personal information from minors.

If we become aware that a minor is using our services or that their data has been collected, we will immediately:

• We will close that account.
• We will securely delete any stored data.
• We will notify the parent or guardian (if contact details are available).

If a parent or guardian believes their child's information is held by us, please notify us immediately. We will take the necessary steps without delay.

Krkeya reserves the right to update this Privacy Policy at any time. When significant changes are made, we will:

• We will give at least 30 days' advance notice.
• We will send a notification via email or the platform's alerts section.
• You will be given the opportunity to accept the updated terms.

Continuing to use the platform after a new policy takes effect means you accept the updated terms. If you do not wish to accept the changes, please close your account.

The current version of our Privacy Policy is always available on this page. The date it takes effect is shown at the top.

If you have any questions about this Privacy Policy or the protection of your data, or if you wish to exercise your rights, please contact us:

Once we receive your request, we will respond as quickly as possible. You can typically expect an initial response within 3-5 business days. Complex requests may take a little longer, but a full resolution will be provided within 30 days.

Our support team provides assistance entirely in Bangla. Ask your question in Bangla and you will receive a response in Bangla.