Krkeya Terms and Conditions

Krkeya is an internationally licensed online gaming and sports betting platform. These Terms and Conditions ("Terms") define the legal relationship between Krkeya and its users. By accessing, browsing, or using the krkeya.app website, you agree to these Terms.

Krkeya reserves the right to change these Terms at any time. Continued use of the platform after changes indicates that you have also accepted the revised Terms. Therefore, regular review of this page is recommended.

While Krkeya's Terms are written in Bengali, in case of any linguistic ambiguity, the English version will be considered authoritative. These Terms apply to any method of accessing the platform — both web browser and mobile device.

To register on Krkeya, you must meet the following conditions:

• You must be 18 years of age or older.
• Online gaming must be legally permitted in your area.
• Only one account may be opened per person.
• All information provided during registration must be accurate and truthful.
• Operating the account on behalf of a third party is prohibited.

After registration, Krkeya may verify your identity. As part of the KYC (Know Your Customer) process, national ID, passport, or other documents may be requested. Some features may remain limited until identity verification is complete.

Account security: It is your responsibility to keep your login credentials completely confidential. Any incident of unauthorized access must be reported to Krkeya support immediately. Any activity conducted through the account is the responsibility of the account holder.

Krkeya processes deposits and withdrawals via mobile banking, e-wallets, and other approved payment methods. The following payment terms apply:

• Minimum deposit: Minimum deposit amounts may vary for each payment method.
• Minimum withdrawal: To withdraw, you must meet the specified minimum amount.
• Identity verification: KYC verification is mandatory before withdrawal.
• Same method: Withdrawals are generally processed using the same method you used for deposits.
• Processing time: Withdrawal requests are typically processed within 24–72 hours.

Krkeya follows strict policies to prevent money laundering. If suspicious financial activity is detected, the account may be temporarily or permanently suspended, and relevant authorities may be notified.

Krkeya offers various bonuses and promotions for new and regular members. Each bonus has its own terms and conditions clearly stated on the bonus page. Generally, the following conditions apply:

• Wagering conditions: To withdraw bonus funds, you must meet the specified wagering multiplier.
• Bonus validity: Each bonus must be used within a specified time frame; bonuses expire after the deadline.
• Single claim: Each promotion can be claimed only once, unless stated otherwise.
• Game restrictions: Some bonuses are usable in specific games; they may not apply to all games.
• Abuse prohibited: Bonus abuse or attempts to exploit loopholes will result in cancellation of bonuses and winnings.

Krkeya reserves the right to modify, suspend, or cancel bonus offers at any time. In any bonus-related dispute, Krkeya's decision will be considered final.

All games on Krkeya are operated using certified RNG (Random Number Generator) technology, which ensures completely fair and random outcomes. The following gaming rules must be followed:

• Each game has its own rules available in the game interface.
• If a game is interrupted due to technical issues or internet disconnection, Krkeya will attempt to restore the game from the last saved state.
• If abnormal results occur due to game software errors, that round will be considered void.
• The dealer's decision in Live Casino games is final, unless a clear error is proven.
• In Sports Betting, if an event is cancelled, your bet is typically refunded.

Krkeya's game providers are among the world's leading and certified companies. If you have a complaint about game results, contact the support team — every complaint is reviewed and a specific response is provided.

The following activities are strictly prohibited on the Krkeya platform, and engaging in them will result in permanent account cancellation:

• Fraud and deception: Opening an account with false information or using someone else's identity.
• Money laundering: Using the platform to launder illegal funds.
• Collusion: Cheating in poker or other games through multiple accounts.
• Software hacking: Playing games using bots, automated software, or scripts.
• Bonus abuse: Creating multiple accounts to claim bonuses repeatedly.
• Abusive behavior: Threatening or abusing other players or staff in live chat or games.
• Minors gaming: Allowing anyone under 18 to use an account.

If such activity is detected, Krkeya reserves the right to immediately close the account and withhold deposited funds. Relevant law enforcement agencies will also be notified if necessary.

Krkeya may temporarily suspend or permanently close an account under the following circumstances:

• If any provision of these Terms is violated.
• If false information or inconsistencies are found in provided details.
• If suspicious financial activity or fraud is suspected.
• By order of a court or regulatory authority.
• If the user themselves applies for self-exclusion.

Users may request account closure at any time. Verified withdrawal processes will be completed before account closure. However, balances may be forfeited in cases of terms violations.

Krkeya places the highest priority on user privacy. Our complete privacy policy Privacy Policy page available. In summary:

• Your personal information is used solely for the purpose of providing services.
• Information is not sold to third parties or shared without permission.
• Information may be provided due to legal obligations or instructions from regulatory authorities.
• All data is protected with SSL encryption and firewalls.

Krkeya uses cookies to enhance the platform experience. By using the platform, you also agree to the cookie policy.

Krkeya believes gaming is for entertainment — not addiction. We encourage users to play responsibly. The following features are available on Krkeya:

• Deposit limits: Set maximum daily, weekly, or monthly deposit limits.
• Session Limit: Decide how long you'll play at a stretch.
• Cooling-off: Temporarily suspend your account for a specified period.
• Self-exclusion: Permanently close your account for long-term breaks.

If you suspect gaming addiction, please contact our Responsible Gaming page Visit and contact the support team.

Krkeya may change these Terms and Conditions partially or entirely at any time. Users will be informed as much as possible before changes take effect. However, in cases of urgent legal or regulatory changes, they may be applied immediately.

Continued use of the platform after amended terms indicates your acceptance of the new terms. If you do not agree to the new terms, please request account closure.

If you have any questions or need clarification about these Terms, contact our support team.